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Save your organization by building the skills to deal with difficult people
We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.
This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis.
- Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear
- Advises everyone from frustrated executives to entrepreneurs tired of dealing with difficult people who suck the life out of their organizations
Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build skills in leading those who until now you didn't know how to manage and felt there was no choice but to continue to deal with or ignore.
- Sales Rank: #668322 in Books
- Published on: 2012-05-01
- Original language: English
- Number of items: 1
- Dimensions: 8.70" h x .80" w x 5.72" l, .72 pounds
- Binding: Hardcover
- 196 pages
From the Back Cover
Praise for Make Difficult People Disappear
"Make Difficult People Disappear goes beyond personality profiles and difficult people…It's a must-read for leaders wanting to improve themselves, their teams, and their organizations."
–Phillip Vincent, Field enablement Lead, LATAM, Canada, Microsoft Corp.
"If your focus is on developing a strong team, improving your guest’s experience, and reducing your own leadership stress…read this book."
–Terry Prather, president, SeaWorld Orlando
"Have you ever wondered if you are the difficult person that others want to make disappear? If so, this engaging fable is for you. It will help you identify traits and actions in your own life and produce dynamic, fully functioning teams within your organization."
–Michael Mowdy, CLU, ChFC, Agent, State Farm Insurance
"Everyone has at least one person they wish would disappear. Exit Houdini, enter Monica. Monica has crafted the answers that you can use the minute you buy, read, and implement this book."
–Jeffrey Gitomer, author of The Little Gold Book of YES! Attitude
"A wise bit of advice from a woman who knows what she's doing when it comes to leadership!"
–Imad Raad, Ground Safety/Security Manager, Royal Jet Group
"The journey up the corporate ladder can be filled with difficulty labels, particularly for women. But, this book finally proves that it isn't all about gender or position, but who we are and what we say, Four words: BUY IT. READ IT."
–Kathleen Leischen, Sr. Director of Marketing Research, Office Depot
About the Author
Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specialzing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She’s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen Countries. When not serving clients and leading her own team, Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.
Most helpful customer reviews
9 of 10 people found the following review helpful.
The Best Book in Its Class!
By Greg Lee
When I stumbled across the book "Make Difficult People Disappear", I was hoping it was a "how-to" manual, but alas, it was not to be. I've read many books in this genre, but none has so grabbed my attention, so fast! The Authors' style draws one right into the story in a way few books do. As you read of Cybil's journey, you begin a slow, but impactful series of Ah-ha moments. The way Ms. Wofford skillfully guides the reader to the key points while using humor and just plain old fun, makes this a joy to read. I get the feel from the way this is written, that it is a message the author passionately believes. I have now read this book through twice. I've given away my copy and am buying at least a dozen more to give to those I know, that will appreciate and benefit from this book. If you haven't guessed by now, I have a very strong opinion about this work. I see it ending up in the "Think and Grow Rich" category of classic "change your thinking" style of books. I strongly recommend this book, especially if most of the people in your life are indeed difficult and you would like them to disappear.
9 of 10 people found the following review helpful.
Great book on working with people
By Terry L., Brock
[[VIDEOID:mo2ZEEZ8RN1N6IP]]Knowing how to deal with difficult people is essential in life. Monica Wofford shows how you can eliminate the difficult people in your life through some creative measures. She accomplishes this with a delightful fictional story that teaches us how to deal with difficult people. In this book, you'll discover how you can work with others and even understand yourself better. I highly recommend this book.
3 of 3 people found the following review helpful.
Great Clues for Better Relationships Abound in This Book
By Barbara Patton
About Monica's new book: The story really hits the mark in terms of achieving a way to communicate the value of what you (aka the trainer) do for people in organizations. I learned to care about the characters as I read through it. I especially wanted to know if Cybil could shift and how, especially given that her husband is a Relater. Monica's narrative took me through that journey and delivered a satisfying and believable ending.
I'm predominantly a Relater (other categories tied with 3 checkmarks each in the easy-to-complete test), which is another reason the book resonated with me. I found it to be a truly enjoyable experience in giving words to human behavior and practical clues for better relationships.
Clear, well-written, fun to read, insightfully valuable.
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